DO YOU ACCEPT CREDIT CARD PAYMENTS FOR INTERNATIONAL ORDERS?
The only form of payment accepted for orders outside of the USA and Canada is PayPal. With PayPal you can easily use your credit card or checking account to complete payment.
CAN I CANCEL MY ORDER IF IT HAS NOT SHIPPED?
Items that state 'Ships in 3-5 Business Days' in the Availability section of the item page cannot be canceled. These items are 'made to order' and once submitted to the manufacturer / the order is placed they cannot be canceled. However, all orders are of course eligible for return within 30 days of purchase.
Items that state 'In Stock - Ships in One Business Day' in the Availability section of the item page can be canceled if the order has not yet shipped. Please contact us to cancel your order prior to shipment.
WHAT IS YOUR RETURN POLICY?
All items not washed or used are eligible to be returned within 30 days of purchase for a refund of the purchase price. If an item is used or washed it will be returned to sender. Customers are responsible for return postage. The original order shipping cost is non-refundable. Orders that are 'refused' or 'undeliverable' due to an address issue will be refunded for the purchase price, minus the original shipping cost.
HOW LONG WILL IT BE UNTIL MY ORDER IS SHIPPED?
All in-stock* items ship within one business day (unless otherwise noted) from our New York, USA warehouse, Monday-Friday. Excluding national holidays.
*Please check the 'Availability' details on the item page for estimated shipping times. Once an item is processed within the stated time frame, the shipping method selected at checkout will be used to ship your order. For example, if the 'Availability' section shows 'Ships in 3-5 Business Days' and Expedited shipping is selected, the order will ship via Expedited shipping speed after 3-5 business days. This is because the item selected is 'made to order' and requires 3-5 days production time.
IS ALL OF YOUR MERCHANDISE NEW?
Yes, all of our merchandise is new and not worn.
IS ALL OF YOUR MERCHANDISE OFFICIALLY LICENSED?
Yes, all of our merchandise is produced by the license holder / the artist's official merchandise manufacturer here in the USA. No counterfeit merchandise from China here! This is the merchandise the artist intend for their fans to wear.
DO YOU MANUFACTURE ANY OF THE ITEMS YOU SELL?
No, we do not manufacturer any of the items we sell. All of our merchandise is produced by the artist's official merchandise manufacturer.
WHAT IF I RECEIVED AN INCORRECT OR DEFECTIVE ITEM?
Please contact us for a prepaid return shipping label. We'll of course have the correct item sent out to you right away!
WHY ISN'T MY COUNTRY LISTED FOR MY ORDER TO BE SHIPPED TO?
While we would love to ship to every area of the world, the high amount of credit card fraud found in certain countries prohibits this. Sorry!